Insurance Industry Solutions
Reinventing Insurance with Customer-Centricity, Data & Agile Innovation
DOMS Global supports insurers, insurtechs, brokers, and reinsurance players in unlocking future-ready models. From underwriting to claims to customer experience, we craft strategies for operational efficiency, product innovation, and trust.
Challenges & Roadblocks
🧾 Legacy underwriting & fragmented customer data
🔄 High operational costs and manual claims handling
📉 Product commoditization and low loyalty
📱 Limited digital adoption among agents & policyholders
🔍 Regulatory pressure for transparency and disclosure
🌍 Struggle to serve underinsured or new-age segments
We help insurers build agile product portfolios, digitize core systems, and deliver omni-channel experiences—resulting in better customer outcomes, retention, and brand trust.
Example: A life insurer engaged DOMS to launch a mobile-first microinsurance product, design the GTM, and train field teams—resulting in a 60% increase in rural policy uptake.
Core Services in Strategy & Transformation
Product & Distribution Strategy
Launches new products with alternative channels like bancassurance
Digital Claims & Core System Design
Streamlines backend operations with cloud-native systems
Agent Enablement & Retention
Equips agents with CRM tools, rewards, and training systems
Customer Experience & Portals
Designs intuitive digital journeys across lifecycle touchpoints
Underwriting Innovation & Risk Intelligence
Builds predictive models and AI-powered underwriting frameworks
Regulatory Readiness & Governance
Helps meet IRDAI, solvency & actuarial governance standards
Delivered Solutions
Digital claims journey for a general insurer
Telemedicine-linked health insurance pilot launch
Agent CRM and loyalty program design for LIC channel
Go-to-market support for new cyber liability cover
Microinsurance bundled with agri loans in India